Thank you for visiting and shopping at Silmbody.com. Silmbody.com aims to offer you the best shipping options. The following are the terms and conditions that constitute our Shipping Policy.

Please note：Total delivery time = Order processing time+ Shipping time

Note: The cut-off time for orders is 6:00 PM (PST) . Our working days: Monday – Saturday. The orders on Sunday will be processed on Monday

Delivery delay: Due to uncontrollable factors such as weather or customs inspection and so on, you may experience delivery delays but Silmbody will make all efforts to get your package to you as soon as possible. 

Tracking：

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 24 to 48 hours to update.

If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

Delivery timeout:

Due to covid-19, there may be delays in international shipping. If your order is delayed, Please contact us by email [email protected] will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.

Order Cancellation:

You can cancel your order for you if you contact us promptly after your purchase. If your payment is complete, but the package has not been shipped, you can cancel your order before the item is delivered. We will refund your money in full.

Note:Once the package has been shipped, the order cannot be cancelled.